Answers to Your Most Common Questions

On the following pages, you will find answers to some of the most common questions regarding your Hyundai STAR Awards Prepaid MasterCard®.  If you need additional information, please call Hyundai Awards Headquarters at 1-800-837-7593. 

Q. How can I ensure proper and timely payment?
A. To ensure proper and timely payment, please make sure your home address is correctly posted in "My Profile". 

Q. When will I receive my new card?
A. Your Hyundai STAR Awards Prepaid MasterCard will be mailed within 7-10 business days after your first earned payment date. The card will be sent to your home address of record in "My Profile". Payments are made quarterly. 

Q. How do I activate my card?
A. There are two easy ways to activate your card. Both methods will require you to enter your 16-digit card number and the last four digits of your SSN# (Social Security number). 

Online: Visit 

In addition to activation information, online enrollment will require you to select a username and password, as well as set four security questions and answers. For additional security, this process will also require you to choose from a list of images and create a phrase for that image. Upon successful login, your card will be automatically activated and you will be asked to select your personal ATM PIN. 

Telephone: Call 1-866-239-0712. 

If you are activating your card over the phone, you will be asked to set up an access code which will also be your Personal Identification Number (PIN). Your access code will be required to use the Interactive Voice Response (IVR) system for future card inquiries and ATM transactions. 

Q. How can I access my card balance and transaction information? 
A. Please visit and register your card. You will be asked to create a username and password. By registering your card, you will be able to access your card balance, statement and card activity. You will also be able to use your card online for purchases. You may also call 1-866-239-0712 and follow the IVR prompts. This information is available any time, day or night. 

Q. How do I select my PIN?
A. Upon activation of your card, you will be asked to designate an Access Code which will also be used as your PIN (Personal Identification Number). 

Q. My name is printed incorrectly. How can I get a corrected card?
A. Correct your information in TACS by visiting Next, call 1-800-837-7593 to alert Hyundai STAR Awards Program Headquarters of the change and to request a new card. 

Q. How do I change my home address?
A. Update your "My Profile" information at

Q. How do I know what is reflected in my earnings?
A. To review award details, visit and select "My Activity" in the top navigation bar. For transaction history and your current balance go to

You may also contact Hyundai STAR Awards Program Headquarters at 1-800-837-7593, Monday through Friday, from 7 a.m. to 7 p.m. CT. 

Q. Do I keep the same Hyundai STAR Awards Prepaid MasterCard throughout the program year?
A. Yes. When you first qualify for an award, you will be mailed a Hyundai STAR Awards Prepaid MasterCard pre-loaded with your award amount and as you earn additional award points, they will be loaded onto the same card.  For subsequent awards, a deposit will be made quarterly. 

Q. How do I make a purchase with my Hyundai STAR Awards Prepaid MasterCard
A. At the time of purchase, present the card to the merchant and sign the receipt if prompted. If asked, swipe the card through the keypad and press Credit. If Credit is not an available option, press Cancel to process your transaction. There may be times where you need to select the credit card option to have your transaction processed. Please Note: Because this is a prepaid card and it does not require a PIN for purchases, do not push Debit or your card will be declined. 

Q. Will I be charged a fee for using my card to make a purchase at a retail location?
A. You will not be assessed a fee for making purchases using your card everywhere that Debit MasterCard is accepted. 

Q. My card has a MasterCard brand mark. Does that mean I can charge with it?
A. Your card functions like a MasterCard card that accesses a prepaid balance. There is no credit line associated with the card. It can be used everywhere Debit MasterCard is accepted, up to your balance. 

Q. Why was my card declined even though I had enough funds in my account?
A. Some retailers, such as gas stations and restaurants, might automatically add a dollar amount to the transaction to cover tips or customary fees. These additional amounts may cause your card to be declined even if there are enough funds on your card to pay for the final bill. To properly process your card at a gas station, you may need to go inside to pay because the pump has been preauthorized to an amount larger than your balance. 

Q. Will ATM charges apply to my Hyundai STAR Awards Prepaid MasterCard
A. There is no ATM fee associated for withdrawals in this card program. You may be assessed a surcharge by the owner of the ATM, which will be included as part of your withdrawal amount. Fees for manual withdrawals at a bank counter may be more than the automated fee. Bank fees vary per ATM/bank and will be disclosed at the time of each transaction. Please refer to the Cardholder Agreement enclosed on your card carrier for full disclosure. For fee information, see your Cardholder Agreement for complete details. NOTE: There is a fee for an ATM Balance Inquiry.

Q. I had $50 in my account. Why was I unable to withdraw it from the ATM?
A. An ATM surcharge was deducted from your balance. You should have received a message indicating charges for using that particular ATM. These ATM charges are in addition to the funds you plan to withdraw. NOTE: There is a fee for an ATM Balance Inquiry.

Q. How do I spend the last few dollars remaining on my Hyundai STAR Awards Prepaid MasterCard
A. Check your balance prior to entering a retail store at or by calling the toll-free number at 1-866-239-0712. Before the merchant handles your transaction, inform them of the card balance and make it known how you will pay for the remaining amount of your purchase. NOTE: Not all merchants are set up to take two forms of payment for one transaction. 

Q. How can I access my card balance via my cell phone?
A. You may sign up for text messaging at Please note, you will be charged a fee per text message, in addition to what your wireless provider may charge. Please see your Cardholder Agreement for details. 

Q. What is ACH?
A. ACH (Automated Clearing House) provides you with the ability to electronically take funds deposited onto your card and move those dollars to a personal bank account. A $15 ACH Transfer Fee will apply for each ACH transfer. Please see your Cardholder Agreement for complete details. 

Q. How is an ACH transfer initiated?
A. You will need to log into and perform a request to authorize and originate the transaction.

Still Have Questions? We’re Here to Help!

Hyundai strives to ensure your awards experience is as seamless as possible. That’s why there are three convenient ways to contact us regarding the Hyundai STAR Awards program, your card and account activity. 

Go Online.
Visit and select "My Activity" in the top navigation bar. Once you select "My Activity" you will be able to view all your Hyundai STAR Awards activity details. 

Go to access:

  • Card activity and balance
  • Award deposits
  • Lost or stolen card replacement services

Call Us.
Call 1-800-837-7593 for any program questions. 
Here, you can:

  • Access your STAR Awards activity
  • Review your card balance and history
  • Report a lost or stolen card

A Customer Service Representative is available to discuss program information Monday through Friday, from 7 a.m. to 7 p.m. CT. 

The Hyundai STAR Awards Prepaid MasterCard is issued by The Bancorp Bank pursuant to license by MasterCard International Incorporated. The Bancorp Bank; Member FDIC. MasterCard is a registered trademark of MasterCard International Incorporated. 

Hyundai STAR Awards Program Headquarters
1-800-837-7593, Monday through Friday, 7 a.m. to 7 p.m. CT