Director, IT Infrastructure


Lead the IT systems support and infrastructure team which includes the Systems Administration, Desktop Support, Technical Services, and Telecommunications groups.


  1. Direct strategic short and long term planning for IT Infrastructure team including the systems administration, desktop support, technical services, and telecommunications functions. Set strategy, direction, policies, service level agreements and guidelines for all functions and operations to increase operational efficiency and ensure system security and responsiveness.
  2. Develop the annual IT Strategic Initiatives with responsibility for ensuring cost effective and accurate delivery of business operations and technology and systems solutions to support to the Bancorp diversified businesses within budgetary allocations. Design and execute business development strategies to identify geographical and vendor support opportunities, outsourcing or offshoring partnerships, and consolidation and enhancement options as needed.
  3. Participate as an active member of the IT Steering Committee team in decisions affecting the overall direction and strategy for IT to support the business.
  4. Act at all times in the best interests of the organization to introduce, update and maintain audit and other controls in systems and technology operations to minimize risks and ensure compliance with all federal agency and banking rules and regulations governing the industry and its products. Work closely with compliance and risk to ensure all operations are in accordance with all applicable regulatory rules and regulations.
  5. Lead a geographically diversified and matrixed team. Develop and execute a workforce plan to meet business goals. Interview, hire, set high performance standards and manage team performance in accordance with all applicable HR policies and procedures. Develop and coach staff while effectively addressing performance issues.
  6. Develop close working partnerships with others throughout the organization, including but not limited to the key revenue generating business clients i.e., Prepaid Card, Payment Acceptance Group, Consumer Lending, Commercial Lending, as well as the corporate areas such as legal, risk and compliance, and human resources. Lead routine and ad hoc meetings to market, communicate, and discuss new, improved, or changing products, services, processes, and associated supporting systems and technology.
  7. Research and investigate new systems and database applications and providers for applicability to Bancorp systems infrastructure teams. Assess cutting edge tools and applications to streamline systems and desktop administration, help desk, and telecommunications efforts.   Recommend products and providers whose products strategically align with Bancorp interests and needs. Negotiate cost effective contract and service terms and oversee implementation of the systems applications into Bancorp platforms and operations.
  8. Oversee the systems administration, database and desktop change management and records retention processes. Ensure that system changes are effectively planned, scheduled, reviewed, approved and tested in accordance with departmental policies and procedures. Manage deployments to ensure they run smoothly, giving notice to any affected users regarding system down times and/or communicating benefits of new systems and elevations.
  9. Lead and manage process excellence and quality initiatives to continually raise the IT Infrastructure support standards to meet evolving regulatory, audit, risk and compliance rules and regulations.
  10. Manage the highest level of escalated systems issues. Brainstorm solutions with the teams and team leaders, and approve actions providing guidance and leadership as needed.
  11. Represent the company in relationships with vendors, major clients, and other key outside parties.



Other Qualifications:

The Bancorp is an Equal Opportunity Employer

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