Account & cardholder assistance
Contact us
The right support when you need it
The Bancorp is always here to help with your account or cardholder questions. You can contact us from any device or location to report lost or stolen ATM or debit cards, get assistance with account access or make general inquiries.
Lost/stolen ATM/debit cards
Contact the number shown on the back of your card for support 24/7/365.
Online card/account management
For convenient card or account management, log in to your secure banking portal 24/7/365 from your computer or mobile device.
Online account access
Forgot your login or password? We’re happy to help. Contact our Customer Care Center at 1.800.545.0289, Monday-Friday, 8 a.m. to 8 p.m. ET.
IMPORTANT: If this is related to a card inquiry, please contact the number shown on the back of your card for support. The Bancorp customer care representative will not be able to assist you with any dispute or card-related inquiries.
General inquiries
Email us at info@thebancorp.com; or call our Customer Care Center at 1.800.545.0289, Monday-Friday, 8 a.m. to 8 p.m. ET.
If this is related to a card inquiry, please contact the number shown on the back of your card for support. The Bancorp customer care representative will not be able to assist you with any dispute or card-related inquiries.
Please note that information sent to us via email is sent over a nonsecure network. Do not include confidential personal information, such as your account or Social Security Number, in any nonsecure email communication.
