Answers to Your Most Common Questions
On the following pages, you will find answers to some of the most common questions regarding your Passport to Success Prepaid MasterCard®. If you need additional information, please call Customer Service at 1-866-952-3793 (011-1-515-326-3894, Internationally) or visit www.consumercardaccess.com/passport
Q. How do I activate my card?
A. There are two easy ways to activate your card. Both methods will require you to enter your 16-digit card number and the CVV code located on the back of the card.
Online: Visit www.consumercardaccess.com/passport
In addition to activation information, online enrollment will require you to select a username and password, as well as set four security questions and answers. For additional security, this process will also require you to choose from a list of images and create a phrase for that image. Telephone: Call 1-866-952-3793 (011-1-515-326-3894, Internationally)
Q. How can I access my card balance and transaction information?
A. Please visit www.consumercardaccess.com/passport and register your card. You will be asked to create a username and password. By registering your card, you will be able to access your card balance, statement and card activity. You will also be able to use your card online for purchases. You may also call -866-952-3793 (011-1-515-326-3894, Internationally) and follow the IVR prompts. This information is available anytime, day or night.
Q. My name is printed incorrectly. How can I get a corrected card?
A. You must contact Customer Service at -866-952-3793 (011-1-515-326-3894, Internationally )to make the change and to request a new card. A $10 Replacement Card Fee will apply if the card has been previously issued. Please see your Cardholder Agreement for complete details.
Q. How do I change my home address?
A. Visit www.consumercardaccess.com/passport
Q. How do I make a purchase with my Passport to Success Prepaid MasterCard®?
A. At the time of purchase, present the card to the merchant and sign the receipt if prompted. If asked, swipe the card through the keypad and press Credit. If Credit is not an available option, press Cancel to process your transaction. There may be times where you need to select the credit card option to have your transaction processed. Please Note: Because this is a prepaid card and it does not require a PIN for purchases, do not push Debit or your card will be declined.
Q. Will I be charged a fee for using my card to make a purchase at a retail location?
A. You will not be assessed a fee for using your card anywhere that MasterCard® debit cards are accepted.
Q. My card has a MasterCard® brand mark. Does that mean I can charge with it?
A. Your card functions like a MasterCard® debit card that accesses a prepaid balance. There is no credit line associated with the card. It can be used anywhere MasterCard® debit cards are accepted, up to your balance.
Q. Why was my card declined even though I had enough funds in my account?
A. Some retailers, such as gas stations and restaurants, might automatically add a dollar amount to the transaction to cover tips or customary fees. These additional amounts may cause your card to be declined even if there are enough funds on your card to pay for the final bill. To properly process your card at a gas station, you may need to go inside to pay because the pump has been preauthorized to an amount larger than your balance.
Q. Will ATM charges apply to my Passport to Success Prepaid MasterCard®?
A. Your card cannot be used at ATM’s or for cash access.
Q. How do I spend the last few dollars remaining on my Passport to Success Prepaid MasterCard®?
A. Check your balance prior to entering a retail store at www.consumercardaccess.com/Passport or by calling the toll-free number at 1-866-952-3793 (011-1-515-326-3894, Internationally)
Before the merchant handles your transaction, inform them of the card balance and make it known how you will pay for the remaining amount of your purchase. Please Note: Not all merchants are set up to take two forms of payment for one transaction.
Still Have Questions? We’re Here to Help!
Go Online.
Visit www.consumercardaccess.com/passport to access
- Card activity and balance
- Make profile changes
- Lost or stolen card replacement services
Call Us.
Call 1-866-952-3793 (011-1-515-326-3894, Internationally) for all of your program needs.
Here, you can:
- Access your Passport to Success Card activity*
- Review your card balance and history
A live operator is available to discuss program information 24 hours a day, 7 days a week. **Note there is a $2.00 Live Agent Fee
* Information via an Interactive Voice Response (IVR) System is available 24/7 for your convenience. The option to leave the IVR and connect to a live bank representative 24/7, regarding card balance and transactions.
The Passport to Success Prepaid MasterCard® is issued by The Bancorp Bank, N.A. pursuant to license from MasterCard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. MasterCard® and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated.