CARDHOLDER AGREEMENT

IMPORTANT – PLEASE READ CAREFULLY

Terms and Conditions/Definitions for the Visa® Prepaid Card

This Cardholder Agreement (“Agreement”) outlines the terms and conditions under which the Visa Prepaid Card has been issued to you by The Bancorp Bank, Wilmington, Delaware (“The Bancorp Bank” or “Issuer”).  The Issuer is an FDIC insured member institution.  “Card” means the Visa Prepaid Card issued to you by The Bancorp Bank.   “Card Account” means the records we maintain to account for the value of claims associated with the Card. 

The Bancorp Bank is the entity managing the Card Program (”Program Manager”).  “You” and “your” mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement.  “We,” “us,” and “our” mean the Issuer, our successors, affiliates or assignees.    

A Card may only be purchased at a participating third party bank or credit union location (“Branch Location”).  The type of Card offered may vary by Branch Location. 

If you purchase an instant issue Card at a Branch Location, you will receive a non-personalized Card (the “Temporary Card”).  At the time of purchase, you must provide certain personal information.  Upon authentication of the information, as we, in our sole discretion, deem appropriate, we will mail you a personalized Card issued in your name (“Personalized Card”)  The Personalized Card will replace the Temporary Card upon its activation.

If you request a registered personalized Card directly from a Branch Location (“Direct Personalized Card”), you will be sent one via regular mail within 7-10 business days.  To obtain either a Personalized Card or a Direct Personalized Card, you are required to meet the requirements described in the section below labeled “IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT”.

By accepting and using the Card, you agree to be bound by the terms and conditions contained in this Agreement.  You acknowledge and agree that the value available in the Card Account is limited to the funds that you have loaded onto the Card Account.  You agree to sign the back of the Card immediately upon receipt.  The expiration date of the Card is identified on the front of your Card.  The Card is a prepaid card. The Card is not connected in any way to any other account.  The Card is not a credit card.  The Card is not for resale.  You will not receive any interest on your funds in the Card Account.  The Card will remain the property of the Issuer and must be surrendered upon demand.  The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.  The Card is not designed for business use, and we may close your Card if we determine that it is being used for business purposes.  We may refuse to process any transaction that we believe may violate the terms of this Agreement. 

Our business days are Monday through Friday, excluding federal holidays, even if we are open.  Any references to “days” found in this Agreement are calendar days unless indicated otherwise. 

Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed.  Keep the paper in a safe place.  Please read this Agreement carefully and keep it for future reference.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT

To help the government fight the funding of  terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account.  What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you.  We may also ask to see a copy of your driver’s license or other identifying documents. 

Activating The Card

You must activate your Card before it can be used.  You may activate your Card by calling 1-866-208-3438.  You will need to provide personal information in order to verify your identity. 

Personal Identification Number

You will not receive a Personal Identification Number (“PIN”) with the Card.  However, you will be prompted to select a PIN when you activate the Card.  See the activation instructions in the “Activating The Card” section.  You may visit www.PpdMoney.com to change your PIN at any time.  You should not write or keep the PIN with the Card.  Never share the PIN with anyone.  When entering the PIN, be sure it cannot be observed by others and do not enter the PIN into any terminal that appears to be modified or suspicious.   If you believe that anyone has gained unauthorized access to the PIN, you should advise us immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”

Note: The default PIN for Direct Personalized Cards is the last 4-digits of the home telephone number provided at the time or purchase. When you call to activate the Direct Personalized Card you will be prompted to change the PIN to any 4-digit number of your choice. 

 

Authorized Card Users

You are responsible for all authorized transactions initiated and fees incurred by use of a Card.  If you permit another person to have access to your Card or Card number(s), we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons.  You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.

Secondary Cardholder

If you have a Personalized Card or Direct Personalized Card, you may request an additional Card for another person (a “Secondary Card”).  The maximum number of Secondary Cards permitted is one (1).  A Secondary Card will only have access to the funds available in the primary Cardholder’s Card Account.  The Secondary Card will be issued in the name of the Secondary Cardholder, but will share the same Card number and the same assigned PIN as the primary Cardholder’s Card Account.  The primary Cardholder must notify us to revoke permission for any person you previously authorized to receive the Secondary Card.  If you notify us to revoke another person’s use of the Secondary Card, we may revoke the primary Cardholder’s Card and issue a new Card with a different number.  The primary Cardholder remains liable for any and all usage of an authorized Secondary Card.    

Your Representations and Warranties

By activating a Card or by retaining, using or authorizing the use of a Card or Secondary Card, you represent and warrant to us that:  (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you are a U.S. citizen or legal alien residing in the fifty (50) states of the United States (“U.S.”) or the District of Columbia; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the Card (or, if applicable, a Secondary Card) is true, correct and complete; (v) you received a copy of this Agreement and any Secondary Cardholder agree to be bound by and to comply with its terms; and (vi) you accept the Card (and, as applicable, any Secondary Card)..

Cash Access

Cash access is available to holders of a Personalized Card, Direct Personalized Card or Secondary Card.  Temporary Cards have no cash access.  With your PIN, you  may use a Personalized Card,  Direct Personalized Card or Secondary Card to obtain cash from any Automated Teller Machine (“ATM”) or any Point-of-Sale (“POS”) device, as permissible by a merchant that bears the Visa®, Interlink®, or NYCE® Acceptance Mark.  All ATM transactions are treated as cash withdrawal transactions.  As described below, there are transaction limitations on the Card (and, as applicable, a Secondary Card).  A Personalized Card and a Direct Personalized Card (or, as applicable, a Secondary Card) at an ATM, are permitted to  withdraw funds from a participating bank (“Over The Counter Bank Withdrawal); such transactions are subject to the limits discussed below.  These are our limits associated with withdrawing cash from a Personalized Card or a Direct Personalized Card:   

   

Transaction Type

Frequency and/or Dollar Limits*

Cash Withdrawal (ATM)

5 times per day, up to $500.00 per transaction, up to $500.00 per day

Point-of-Sale Cash Withdrawal (Cash Back)

No limit to the number of times per day, up to $500.00 per day

Over The Counter Bank Withdrawal (At Bank Locations)

 

No limit to the number of times per day, Up to $5,000.00 per transaction, up to $5,000.00 per day

 

 

*ATM owner-operators and participating banks may impose their own fees and lower limits on cash withdrawals.

Loading Your Card

The maximum value of a Temporary Cards is restricted to $750.00 and cannot be reloaded. 

Cash Loading: You may load funds to your Card at any time. You may load your Card via direct deposit, with cash via GreenDot MoneyPak, MoneyGram, Visa ReadyLink, or return to a Branch of the financial institution where the Card was purchased.  Retail locations that support cash loads using these networks only require your Card and your cash to add funds to your Card account.  Reload methods and instructions are provided at www.PpdMoney.com.

 

Direct Deposits and ACH Transfers: You may also load your Card via direct deposit.  The direct deposit account and routing number are printed on the document affixed to the Card.  These are the numbers you will need to provide to your employer, government entity or other payor to credit funds to your Card Account using the ACH bank transfer process.  Holders of a Personalized Card or Direct Personalized Card may also link an external bank account to perform funds transfers to your Card Account at www.PpdMoney.com.  You must complete the account validation process to confirm the registered bank account prior to  requesting a funds transfer to your Card Account. 

 

Card-to-Card Money Sharing: This feature allows holders of a Personalized Card or Direct Personalized Card to authorize the transfer of funds to other Personalized or Direct Personalized Cards by providing transfer instructions at PpdMoney.com. 

 

Personal checks, cashier’s checks, and money orders sent to the Issuer are not an acceptable form of loading.  At our discretion, we may allow a load payment in excess of the limits disclosed below, including the maximum value limit, to post to your Card Account.  However, if such a load payment is permitted to post to your Card Account on one occasion, there is no guarantee that any load(s), in any form, in excess of the disclosed limit will be permitted in the future.  All checks and money orders sent to the Issuer for Card loading will be returned unless the full amount may be applied towards a negative balance, in which case the check or money order may or may not be loaded to the Card at the discretion of the Issuer.

 

The maximum value of your Card is restricted to $10,000.00.  These are the limits associated with loading your Card:

 

Transaction Type

 

Funds Availability

Frequency and/or Dollar Limits*

Direct Deposits

 

Available immediately once posted to the Card Account

No limit to the number deposits that can be received per day,

up to maximum Card balance of $10,000.00

ACH Transfer from an External Account

 

4-7 business days from the transfer request date

No limit to the number of transfers that can be completed per day, up to the maximum Card balance of $10,000.00

Cash Loads**

 

GreenDot MoneyPak, MoneyGram, Visa ReadyLink

 

1-4 Hours from the time the load was completed.

 

3 per day; up to $5,000.00 per day;

up to $10,000.00 per month**

Branch Location

1-4 Hours from the time the load was completed.

3 per day, $10-$1,000.00 per transaction, up to $5,000.00 per day**

Direct Deposits and Cash Loads Combined

 

N/A

 

Up to Card balance maximum of $10,000.00 on any day

Card-to-Card Money Sharing

Available immediately once posted to the Card Account

No limit on the number of times per day; $5,000.00 per transaction; up to $5,0000.00 per day

* We may at our discretion allow a load payment in excess of these limits.  See the “Loading Your Card” section for more details about this policy. 

** Third party money transfer services used to load funds to your Card Account may impose their own per transaction, daily, weekly or monthly limits on the frequency or amount of cash you can load to your Card Account.

 

 

 Preauthorized Transfers

Your Card Account cannot be used for preauthorized direct debits from merchants, Internet service or other utility service providers (“Merchants”).  If presented for payment, preauthorized direct debits will be declined and payment to the Merchant or provider will not be made.  The Issuer’s bank routing number and the 17-digit Direct Deposit account number are to be used only for the purpose of initiating direct deposits to your Card Account.  You are not authorized to provide the Issuer’s bank routing number and the 17-digit Direct Deposit account number to anyone other than your employer or a payer.

 

Using Your Card/Features

The maximum value of the Temporary Card is restricted to $750.00.  Card-to-Card Money Sharing is available only to holders of a Personalized Card or a Direct Personalized Card.  The maximum value of a Personalized Card or Direct Personalized Card is restricted to $10,000.00. As described above, there are additional limits on cash withdrawals.  These are the maximum amounts that can be spent on your Card: 

Transaction Type

Frequency and/or Dollar Limits

Card Purchases (Signature)

No limit to the number of times per day; up to  the balance available on the Card

Card Purchases (PIN)

No limit to the number of times per day;  up to the balance available on the Card

Card-to-Card Money Sharing

No limit on the number of times per day, up to $5,000.00 per day.

You may use your Card to purchase or lease goods or services everywhere Visa debit cards are accepted as long as you do not exceed the available value of your Card Account.  Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender.  If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card Account to the Card.  You must then arrange to pay the difference using another payment method.  Some merchants may require payment for the remaining balance in cash.  If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your Card, your Card is likely to be declined.

If you use your Card at an automated fuel dispenser (“pay at the pump”), the transaction may be preauthorized for an amount up to $100.00 or more.  If your Card is declined, even though you have sufficient funds available, you should pay for your purchase inside with the cashier.  If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the transaction may be preauthorized for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred.  A preauthorization will place a “hold” on those available funds until the merchant sends us the final payment amount of your purchase.  Once the final payment amount is received, the preauthorized amount on hold will be removed.  It may take up to seven (7) days for the hold to be removed.  During the hold period, you will not have access to the preauthorized amount.

You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card.  If you authorize a transaction and then fail to make the purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days.  All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.

If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you had used the Card itself.  Card Account restrictions include, but are not limited to:  restricted geographic or merchant locations where there is a higher risk of fraud or illegal activity; restrictions to comply with laws or prevent our liability; and other restrictions to prevent fraud and other losses. For security reasons, we may, with or without prior notice, limit the type, amount, or number of transactions you can make on your Card.  You may not use your Card for illegal online gambling or any other illegal transaction. We may increase, reduce, cancel, or suspend any of the restrictions or add new ones at any time.For security reasons, we may limit the amount or number of transactions you can make on your Card.  Your Card cannot be redeemed for cash.  You may not use your Card for illegal gambling or any illegal transaction.

Each time you use your Card, you authorize us to reduce the available value of your Card Account by the amount of the transaction and any applicable fees.  You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions.  Nevertheless, if a transaction exceeds the available balance of funds on your Card, you shall remain fully liable to us for the amount of the transaction and any fees, if applicable.

Bill Pay Service

You may pay bills online using your Card Account.  To do so, you must first register for the bill pay service at www.PpdMoney.com.

This service is provided by a third-party service provider. To use it, you must agree to the terms and conditions the service provider establishes from time to time.  These terms and conditions, including any applicable fees, will be provided to you at the time you register for the service. 

Canceling a payment of Bill Pay transaction: You may cancel a single or recurring Bill Pay transaction after it is scheduled, but before it is processed.  Here’s how: Visit www.PpdMoney.com and go to the Bill Pay link in the menu before the payment is scheduled to be made.  At the website, you may cancel payments, click on the Cancel link in your Payment Outbox. You can choose to cancel a payment up until the time the payment is processed.

Non-Visa Debit Transactions

New procedures are in effect that may impact you when you use your Card at certain merchant locations.  In the past, transactions have been processed as Visa debit transactions unless you entered a PIN.  Now, if you do not enter a PIN, transactions may be processed as either a Visa debit transaction or as a NYCE or Interlink transaction.

Merchants are responsible for and must provide you with a clear way of choosing to make a Visa debit transaction if they support the option.  Please be advised that should you choose to use the NYCE network when making a transaction without a PIN, different terms may apply.  Certain protections and rights applicable only to Visa debit transactions as described in this Agreement will not apply to transactions processed on the NYCE network.  Please refer to the paragraph labeled “Your Liability for Unauthorized Transfers” for a description of these rights and protections applicable to Visa debit and non-Visa debit transactions.

To initiate a Visa debit transaction at the POS, swipe your Card through a POS terminal, sign the receipt, or provide your 16-digit Card number for a mail order, telephone, or Internet purchase.  To initiate a non-Visa debit transaction at the POS, enter your PIN at the POS terminal or provide your 16-digit Card number after clearly indicating a preference to route your transaction as a non-Visa debit transaction for certain bill payment, mail order, telephone, or Internet purchases.

Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant.  Neither the Issuer nor the Program Manager is responsible for the delivery, quality, safety, legality or any other aspects of goods or services you purchase from others with a Card.  All such disputes must be addressed and handled directly with the merchant from whom those goods or services were provided.

Card Replacement

A Temporary Card can only be replaced by the Branch Location from which it was purchased.  The Branch Location may assess a fee to replace the Temporary Card, for more information regarding this fee, please contact the Branch Location. If you need to replace your Personalized Card or Direct Personalized Card for any reason except at Card expiration, please contact Customer Service at 1-866-208-3438 to request a replacement Card.  You will be required to provide personal information which may include your 16-digit Card number, full name, transaction history, copies of accepted identification, etc.  There is a fee for replacing a lost, stolen or damaged Card.  For information about the fee, see the section labeled “Fee Schedule.”    

 For information on replacing an expired Card, see the section below labeled “Expiration.

Expiration

Your Card will expire no sooner than the date printed on the front of it.  The funds on the Card do not expire.  You will not be able to use a Card after the expiration date; however, a replacement Card will automatically be mailed to you prior to the expiration of a soon-to-expire Personalized Card or Direct Personalized Card, if there has been load and/or transaction activity within sixty (60) days prior to expiration. If you need a replacement Card for any reason other than the Card’s expiration, you may request one at any time by following the procedures in the section labeled “Card Replacement,” however, there is a Replacement Card Fee. For information about the fee, see the section labeled “Fee Schedule.”

Transactions Made In Foreign Currencies

If you obtain funds or make a purchase in a currency other than the currency in which your Card was issued, the amount deducted from the available balance of your Card Account will be converted by Visa into an amount in the currency of your Card.  The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date.  If you obtain funds or make a purchase in a currency other than the currency in which your Card was issued, the Issuer may assess a foreign currency conversion fee of 2% of the transaction amount and will retain this amount as compensation for its services.  Transactions made outside the fifty (50) U.S. states and the District of Columbia are also subject to this conversion fee even if they are completed in U.S. currency.     

Receipts

You should get a receipt at the time you make a transaction using your Card.  You agree to retain, verify, and reconcile your transactions and receipts. 

Card Account Balance/Periodic Statements

You are responsible for keeping track of the available balance of your Card Account.  Merchants generally will not be able to determine your available balance.  It’s important to know your available balance before making any transaction.  You may obtain information about the amount of money you have remaining in your Card Account by calling 1-866-208-3438  This information, along with a sixty (60) day history of Card Account transactions, is also available online at www.PpdMoney.com.  You also have a right to obtain a sixty (60) day written history of Card Account transactions by calling 1-866-208-3438 or by writing to Cardholder Services, PO Box 5017; Sioux Falls, SD 57117-5017.  However, there is a fee for this service.  For information about the fee, see the section labeled “Fee Schedule.”

You will not automatically receive paper statements. 

Fee Schedule

All fees incurred will be deducted from your Card Account Account Balance, except where prohibited by law.  NOTE:  Fees assessed to your Card Account balance may bring your Card Account negative.   Any time your Card Account balance is less than the fee amount being assessed, the balance of your Card Account will be applied to the fee amount.  THIS WILL RESULT IN A NEGATIVE BALANCE ON YOUR CARD ACCOUNT. If that occurs, any subsequent deposits or loads into your Card Account will first be applied to the negative balance.

 

Personalized Card and Direct Personalized Card

 

Description of Fee

Description of Fee Displayed on Statement

Fee Amount and Frequency

Inactivity Fee:

SVC CHG-INACTIVITY

$2.00 (assessed after two (2) months of no cardholder initiated activity, excluding fees)

Domestic ATM Cash Withdrawal Fee4:

SVC CHG ATM WITHDRAW

$2.00 (per transaction)

International ATM Cash Withdrawal Fee4:

SVC CHG ATM WITHDRAW INTERNATIONAL

$2.00 (per transaction)

ATM Balance Inquiry4

SVC CHG BALANCE INQ

$0.50 (per inquiry)

Value Load (Direct Deposit) Fee:

None

$0

Value Load (Retail Location) Fee2:

SVC CHG ADD FNDS-BAT

$1.00 (per load)

Cash Load (GreenDot MoneyPak, MoneyGram, Visa Readylink) 1

SVC CHG ADD FUNDS POS

$1.00 (per load)

 

 

 

Declined ATM Transaction4

SVC CHG NSF ATM

$0.25 (per denied transaction)

Declined Signature Transaction

SVC CHG NSF SIGNED

$0.25 (per declined transaction)

Declined PIN Transaction

SVC CHG NSF PINPOS

$0.25 (per declined transaction)

ACH Transfer to an External Account

SVC CHG RMV FNDS-ACH

$2.00 (per transfer)

Over The Counter Bank Withdrawal Fee:

SVC CHG CASH ADV

$5.00 (per transaction)

Mobile Alerts- Add Funds3

SVC CHG ADDFND MBL

 

 

 

 

$0.10 (per text alert) 3

Mobile Alerts- Remove Funds3

SVC CHG REMFND MBL

Mobile Alerts- Low Balance3

SVC CHG LOWBAL MBL

Mobile Alerts- Signature Transaction3

SVC CHG SIGNTN MBL

Mobile Alerts- Weekly Balance3

SVC CHG WKYBAL MBL

Mobile Alerts- Card Status Change3

SVC CHG CDSTAT MBL

Mobile Alerts- Address Change3

SVC CHG ADDCHG MBL

Customer Service Live Agent Fee:

SVC CHG VRU OPT OUT

$2.00 (per call, first (1) call waived each month)

Replacement Card Fee:

SVC CHG REPLACE CARD

$ 5.00 (per Card; when any Card is replaced for any reason, except upon expiration)

Reissued Card Fee

SVC CHG REISSUE CARD

$5.00 (per Card; when any Card is reissued with the same Card number for any reason except upon expriation)

Card Account Liquidation Fee:

DR ADJ OTHER

$15.00 (charged if a check is issued for funds on your Card Account and Card Account is closed)

Foreign Currency Conversion Fee:

SVC CHG INTRNTL TRAN

2% Of transaction amount

Paper Statement Fee:

STATEMENT FEE

$2.00 (per monthly paper statement requested)

1Additional fee from Retailer may apply

2 Reloads at a branch are subject to additional fees up to $2.00 that may be charged by the branch location.

3 Standard text messaging rates from your wireless provider may also apply.

4 If you use an ATM not owned by us for any transaction, including a balance inquiry, you may be charged a fee by the ATM operator even if you do not complete a withdrawal.  This ATM fee is a third party fee amount assessed by the individual ATM operator only and is not assessed by us.  This ATM fee amount will be charged to your Card Account.

 

 

Temporary Card

 

Description of Fee

Description of Fee Displayed on Statement

Fee Amount and Frequency

Inactivity Fee:

SVC CHG-INACTIVITY

$2.00 (assessed after two (2) months of no cardholder initiated activity, excluding fees)

Value Load (Initial Temporary Card Load at Branch Location)

SVC CHG ADD FNDS-BAT

$1.00 (per load)

Over The Counter Bank Withdrawal Fee:

SVC CHG CASH ADV

$5.00 (per transaction)

Customer Service Live Agent Fee:

SVC CHG VRU OPT OUT

$2.00 (per call, first (1) call waived each month)

 

 

Confidentiality

We may disclose information to third parties about your Card or the transactions you make:

(1)     Where it is necessary for completing transactions;

(2)     In order to verify the existence and condition of your Card for a third party, such as a merchant;

(3)     In order to comply with government agency, court order, or other legal or administrative reporting requirements;

(4)     If you consent by giving  us your written permission;

(5)     To our employees, auditors, affiliates, service providers, or attorneys as needed; or

(6)     Otherwise as necessary to fulfill our obligations under this Agreement.

Our Liability for Failure To Complete Transactions

If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

(1)     If through no fault of ours, you do not have enough funds available on your Card to complete the transaction;

(2)     If a merchant refuses to accept your Card;

(3)     If an ATM where you are making a cash withdrawal does not have enough cash;

(4)     If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;

(5)     If access to your Card has been blocked after you reported your Card lost or stolen;

(6)     If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;

(7)     If we have reason to believe the requested transaction is unauthorized;

(8)     If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or

(9)     Any other exception stated in our Agreement with you.

Your Liability for Unauthorized Transfers

Contact us at once if you believe your Card has been lost or stolen.  Telephoning is the best way to minimize your possible losses.  If you believe your Card has been lost or stolen, or that someone has transferred or may transfer money from your Card Account without your permission, call 1-866-208-3438 or visit www.ppdmoney.com.  Under Visa Core Rules, your liability for unauthorized Visa debit transactions on your Card Account is $0.00 if you are not grossly negligent or fraudulent in the handling of your Card.  This reduced liability does not apply to certain commercial card transactions, transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us).  You must notify us immediately of any unauthorized use.  In the event the Visa Zero Liability Rules do not apply, if you notify us within two (2) business days after you learn of any unauthorized transactions, you can lose no more than $50.00 if someone used your Card without your permission.  If you do not notify us within two (2) business days after you learn of the loss or theft of your Card and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500.00.  

 

Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once following the procedures stated in the paragraph labeled “Information About Your Right to Dispute Errors.”  If you do not notify us within sixty (60) days after you become aware of the transaction and/or after the statement was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time.  If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If your Card has been lost or stolen, we will close your Card Account to keep losses down and will send a replacement card.   There is a fee for replacing your Card.  For information about the fee, see the section labeled “Fee Schedule.”

 

Other Miscellaneous Terms

Your Card and your obligations under this Agreement may not be assigned.  We may transfer our rights under this Agreement.  Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions.  We do not waive our rights by delaying or failing to exercise them at any time.  If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected.  This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.

Amendment and Cancellation

We may amend or change the terms and conditions of this Agreement at any time by posting the amended Agreement on our website at www.PpdMoney.com, and any such amendment shall be effective upon such posting to that website. The current Agreement is available at www.PpdMoney.com. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.  

In the event your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via check sent to the mailing address we have in our records.  For security purposes, you may be required to supply identification and address verification documentation prior to issuing a refund check.  Allow 4-6 weeks for processing and mailing of the refund check. There is a fee for a refund check.  Please refer to the Fee Schedule above.  In the event this Card Program is cancelled, closed, or terminated, we will send you prior notice, in accordance with applicable law.  Specific information and instructions, including how to receive any remaining Card Account balance, will be in the notice.  The Issuer reserves the right to refuse to return any unused balance amount less than $1.00.

Information About Your Right to Dispute Errors 

In case of errors or questions about your electronic transactions, call 1-866-208-3438 or write to Cardholder Services, Cardholder Services, PO Box 5017; Sioux Falls, SD 57117-5017 if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt.  We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling 1-866-208-3438 or writing to Cardholder Services, PO Box 5017; Sioux Falls, SD 57117-5017.  You will need to tell us: 

 

1.  Your name and the 16-digit Card number

2.  Why you believe there is an error, and the dollar amount involved

3.  Approximately when the error took place

 

If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. 

 

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.  If we decide to do this, we will credit your Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation.  If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card. 

 

For errors involving new Cards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take up to twenty (20) business days to credit your Card Account for the amount you think is in error.

 

We will tell you the results within three (3) business days after completing the investigation.  If we decide that there was no error, we will send you a written explanation.  Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section.  If you need more information about our error-resolution procedures, call 1-866-208-3438 or visit www.PpdMoney.com.

 

English Language Controls 

Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.

Customer Service

For customer service or additional information regarding your Card, please contact:

Visa Prepaid Card

Cardholder Services, PO Box 5017; Sioux Falls, SD 57117-5017

1-866-208-3438

Customer Service agents are available to answer your calls 24/7/365

 

Telephone Monitoring/Recording

From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.

No Warranty Regarding Goods or Services as Applicable

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.

Arbitration

Any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) your Card; iii) the Cards of additional cardholders designated by you, if any; iv) your acquisition of the Card; v) your use of the Card; vi) the amount of available funds in the Card Account; vii) advertisements, promotions or oral or written statements related to the Card, as well as goods or services purchased with the Card; viii) the benefits and services related to the Card; or ix) transactions on the Card, no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules.  This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).

 We will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence.

ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING.  NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT.   IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE. 

For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY  10017 or at www.adr.org. 

All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final.  Judgment on the arbitration award may be entered in any court having jurisdiction. 

NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.

This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of your Card, or any amounts owed on your Card, to any other person or entity; or iv) expiration of the Card.  If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force. 

IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION AGREEMENT, DO NOT ACTIVATE OR USE THE CARD.  CALL 1-866-208-3438 TO CANCEL THE CARD AND TO REQUEST A REFUND, IF APPLICABLE.

 

This Cardholder Agreement is effective 12/2017