Terms and Conditions/Definitions for the Visa ® Award Card

This Cardholder Agreement (“Agreement”) outlines the terms and conditions under which the Visa Award Card has been issued to you by The Bancorp Bank, Wilmington, Delaware (the “The Bancorp Bank” or “Issuer”).  The Issuer is an FDIC insured member institution.  “Card” means the Visa Award Card issued to you by The Bancorp Bank.  By accepting and using the Card, you agree to be bound by the terms and conditions contained in this Agreement.  “Card Account” means the records we maintain to account for the value of claims associated with the Card.  “You” and “your” mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement.  “We,” “us,” and “our” mean the Issuer, our successors, affiliates or assignees. You acknowledge and agree that the value available in the Card Account is limited to the funds that have been loaded to the Card Account on your behalf.  You agree to sign the back of the Card immediately upon receipt.  The expiration date of the Card is identified on the front of the Card.  The Card is a prepaid card.  The Card is not a gift card or a gift certificate.  You have received this Card as a gratuity without the payment of any monetary value or consideration.  You are not the owner of the Card or the funds underlying the Card.  Your failure to activate and use the Card results in the loss of all right, title and interest in the Card and the underlying funds.  The Card is not connected in any way to any other account.  The Card is not a credit card.  The Card is not for resale.  You will not receive any interest on the funds in the Card Account.  The Card will remain the property of the Issuer and must be surrendered upon demand.  The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.  The Card is not designed for business use, and we may close the Card if we determine that it is being used for business purposes.  We may refuse to process any transaction that we believe may violate the terms of this Agreement. 

Our business days are Monday through Friday, excluding federal holidays, even if we are open.  Any references to “days” found in this Agreement are calendar days unless indicated otherwise. 

Write down the Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case the Card is lost, stolen, or destroyed.  Keep the paper in a safe place.  Please read this Agreement carefully and keep it for future reference.

Activate The Card

The Card will be active when you receive it.  You may begin using the Card immediately upon receipt.

Registering The Card

The recipient of the Card is encouraged to register it in his or her own name by calling 1-866-208-3438  or by visiting promptly upon receipt.  By registering the Card, we can establish who the rightful cardholder is in the event the Card is lost, stolen or destroyed.  Additionally, some online, mail and telephone order merchants may require that certain personal information, such as the cardholder’s name and address, be on file with the Issuer prior to approving purchases.  If the Card is not registered in advance, these merchants might decline the purchase even though are sufficient funds in the Card Account.

Personal Identification Number

You will not receive a Personal Identification Number (“PIN”) with the Card.  However, you will be prompted to select a PIN when you activate the Card.  See the activation instructions in the “Activate The Card” section.  You should not write or keep the PIN with the Card.  Never share the PIN with anyone.  When entering the PIN, be sure it cannot be observed by others and do not enter the PIN into any terminal that appears to be modified or suspicious.   If you believe that anyone has gained unauthorized access to the PIN, you should advise us immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”

Authorized Card Users

You are responsible for all authorized transactions initiated and fees incurred by use of the Card.  If you permit another person to have access to the Card or Card number, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons.  You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.

Secondary Cardholder

You may not request an additional Card for another person.

Your Representations and Warranties

By activating, retaining, using or authorizing use of the Card, you represent and warrant to us that:  (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older; and (ii) you received a copy of this Agreement, understand and agree that the terms of the Agreement are binding and must be complied with, and will provide it to the Gift Card recipient and/or user; (iii) the personal information provided to us in connection with the Card is true, correct and complete; (iv) you received a copy of this Agreement; (v) you understand and agree that the terms of the Agreement are binding and must be complied with; and (vi) you accept the Agreement and Gift Card.

In addition, by registering the Card, you represent and warrant to us that: (i) you are a U.S. citizen or legal alien residing in the fifty (50) states of the United States or the District of Columbia; and (ii)you have provided us with a verifiable U.S. street address (not a P.O. Box).


Cash Access

You may not use the Card to obtain cash from an Automated Teller Machine (“ATM”) Point-of-Sale (“POS”) device or by any other means.

Loading The Card

You may not load funds to the Card.  Only the Program Manager may load funds to the Card Account.  You will have access to the funds immediately upon receiving the card.  The Card is not reloadable after the initial loading.  Personal checks, cashiers checks, and money orders sent to the Issuer are not an acceptable form of loading.  All checks and money orders sent to the Issuer for Card loading will be returned unless the full amount may be applied towards a negative balance, in which case the check or money order may or may not be loaded to the Card at the discretion of the Issuer.

Preauthorized Transfers

The Card Account cannot be used for preauthorized direct debits from merchants, Internet service or other utility service providers (“Merchants”).  If presented for payment, preauthorized direct debits will be declined and payment to the Merchant or provider will not be made.  You are not authorized to provide the combination of the Issuer’s bank routing number and the Card Account number to anyone.

Using The Card/Features

The maximum value of the Card is restricted to $2,500.00. These are the maximum amounts that can be spent on the Card: 

Transaction Type

Frequency and/or Dollar Limits

Card Purchases (Signature or PIN)

No limit to the number of times per day, up to the available balance on the Card per day

You may use the Card to purchase or lease goods or services everywhere Visa debit or NYCE cards are accepted as long as you do not exceed the available value of the Card Account.  Some merchants do not allow cardholders to conduct split transactions where you use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender.  If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card Account to the Card.  You must then arrange to pay the difference using another payment method.  Some merchants may require payment for the remaining balance in cash.  If you fail to inform the merchant that you would like to complete a split transaction prior to swiping the Card, the Card is likely to be declined.

If you use the Card at an automated fuel dispenser (“pay at the pump”), the transaction may be preauthorized for an amount up to $74.00 or more.  If the Card is declined, even though there are sufficient funds available, you should pay for your purchase inside with the cashier.  If you use the Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the transaction may be preauthorized for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred.  A preauthorization will place a “hold” on those available funds until the merchant sends us the final payment amount of your purchase.  Once the final payment amount is received, the preauthorized amount on hold will be removed.  It may take up to seven (7) days for the hold to be removed.  During the hold period, you will not have access to the preauthorized amount.

You do not have the right to stop payment on any purchase or payment transaction originated by use of the Card.  If you authorize a transaction and then fail to make the purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days.  All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.

If you use the Card number without presenting the Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you had used the Card itself.  For security reasons, we may limit the amount or number of transactions you can make on the Card.  The Card cannot be redeemed for cash.  You may not use the Card for illegal gambling or any other illegal transaction.

Each time you use the Card, you authorize us to reduce the available value of the Card Account by the amount of the transaction and any applicable fees.  You are not allowed to exceed the available amount in the Card Account through an individual transaction or a series of transactions.  Nevertheless, if a transaction exceeds the available balance of funds on the Card, you shall remain fully liable to us for the amount of the transaction and any fees, if applicable.

Non-Visa Debit Transactions

New procedures are in effect that may impact you when you use the Card at certain merchant locations.  In the past, transactions have been processed as Visa debit transactions unless you entered a PIN.  Now, if you do not enter a PIN, transactions may be processed as either a Visa debit transaction or as a NYCE transaction.

Merchants are responsible for and must provide you with a clear way of choosing to make a Visa debit transaction if they support the option.  Please be advised that should you choose to use the NYCE network when making a transaction without a PIN, different terms may apply.  Certain protections and rights applicable only to Visa debit transactions as described in this Agreement will not apply to transactions processed on the NYCE network.  Please refer to the paragraph labeled “Your Liability for Unauthorized Transfers” for a description of these rights and protections applicable to Visa debit and non-Visa debit transactions.

To initiate a Visa debit transaction at the POS, swipe the Card through a POS terminal, sign the receipt, or provide the 16-digit Card number for a mail order, telephone, or Internet purchase.  To initiate a non-Visa debit transaction at the POS, enter the PIN at the POS terminal or provide the 16-digit Card number after clearly indicating a preference to route the transaction as a non-Visa debit transaction for certain bill payment, mail order, telephone, or Internet purchases.

Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with the Card, you agree to accept credits to the Card for such refunds and agree to the refund policy of that merchant.  The Issuer or is not responsible for the delivery, quality, safety, legality or any other aspects of goods or services that you purchase from others with a Card.  All such disputes must be addressed and handled directly with the merchant from whom those goods or services were provided.

Card Replacement

If you need to replace the Card for any reason, please contact 1-866-208-2558  to request a replacement Card.  You will be required to provide personal information which may include the 16-digit Card number, your full name, transaction history, copies of accepted identification, etc.  There is a fee for replacing a lost, stolen or damaged Card, see the Fee Schedule for details. 

For information on replacing an expired Card, see the section below labeled “Expiration.


The Card will expire no sooner than two years from the date it was issued.  The funds on the Card do not expire.  You will not be able to use the Card after the expiration date; however, you may request a replacement Card be sent at no cost to you by following the procedures in the paragraph labeled “Card Replacement.” If you need a replacement Card for any reason other than the Card’s expiration, you may request one at any time, however there is a Replacement Card fee. For information about the fee, see the section labeled “Fee Schedule.”


Transactions Made In Foreign Currencies

If you make a purchase in a currency other than the currency in which the Card was issued, the amount deducted from the funds will be converted by Visa into an amount in the currency of the Card.  The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa  itself receives, or the government-mandated rate in effect for the applicable central processing date.  If you make a purchase in a currency other than the currency in which the Card was issued, the Issuer may assess a foreign currency conversion fee of 2% of the transaction amount and will retain this amount as compensation for its services.  Transactions made outside the fifty (50) U.S. states and the District of Columbia are also subject to this conversion fee even if they are completed in U.S. currency.     


You should get a receipt at the time you make a transaction using the Card.  You agree to retain, verify, and reconcile your transactions and receipts. 

Card Account Balance/Transaction History

You are responsible for keeping track of the available balance of the Card Account.  Merchants generally will not be able to determine the available balance.  It’s important to know the available balance before making any transaction.  You may obtain information about the amount of money remaining in the Card Account by calling 1-866-208-2558.  This information, along with a sixty (60) day history of Card Account transactions, is also available online at  You also have a right to obtain a sixty (60) day written history of Card Account transactions by calling 1-866-208-2558  or by writing to Cardholder Services, P.O. Box 5017, Sioux Falls, SD 57117-5017.

You will not automatically receive paper statements. 

Fee Schedule

All fee amounts will be withdrawn from the Card Account and will be assessed as long as there is a remaining balance on the Card Account, except where prohibited by law.  Any time the remaining Card Account balance is less than the fee amount being assessed, the balance of the Card Account will be applied to the fee amount resulting in a zero balance on the Card Account.

Monthly Maintenance Fee:


$2.00 (per month beginning on the 7th month from the date of activation. This fee will be applied to any remaining balance, except where prohibited by law.)

Voice Response Unit (VRU) Inquiry Fee:



$.50 (per call, up to a combined total of three (3) VRU Transaction History Inquires OR VRU Balance Inquires at no cost, each month.)

Voice Response Unit (VRU) Transaction History Request


Customer Service Live Agent Fee:


$2.00 (per call, the first (1) call waived each month)

Replacement Card Fee:


$15.00 (per Card; when Card is reissued or replaced for any reason)

Card Account Liquidation Fee:


$15.00 (charged if a check is issued for funds on the Card Account and Card Account is closed)

Foreign Currency Conversion Fee:


2% of transaction amount per transaction



We may disclose information to third parties about the Card or the transactions you make:

(1)     Where it is necessary for completing transactions;

(2)     In order to verify the existence and condition of the Card for a third party, such as a merchant;

(3)     In order to comply with government agency, court order, or other legal or administrative reporting requirements;

(4)     If you consent by giving  us your written permission;

(5)     To our employees, auditors, affiliates, service providers, or attorneys as needed; or

(6)     Otherwise as necessary to fulfill our obligations under this Agreement.

Our Liability for Failure To Complete Transactions

If we do not properly complete a transaction from the Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

(1)     If through no fault of ours, you do not have enough funds available on the Card to complete the transaction;

(2)     If a merchant refuses to accept the Card;

(3)     If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;

(4)     If access to the Card has been blocked after you reported the Card lost or stolen;

(5)     If there is a hold or the funds are subject to legal or administrative process or other encumbrance restricting their use;

(6)     If we have reason to believe the requested transaction is unauthorized;

(7)     If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or

(8)     Any other exception stated in our Agreement with you.


Your Liability for Unauthorized Transfers

 Contact us at once if you believe the Card has been lost or stolen.  Telephoning is the best way to minimize possible losses.  If you believe the Card has been lost or stolen, or that someone has transferred or may transfer money from the Card Account without your permission, call 1-866-208-2558.  Under Visa Core Rules, your liability for unauthorized Visa debit transactions on the Card Account is $0.00 if you are not grossly negligent or fraudulent in the handling of your Card.  This reduced liability does not apply to certain commercial card transactions, transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us).  You must notify us immediately of any unauthorized use.

If the Card has been lost or stolen, we will close the Card Account to keep losses down and will send a replacement card.  There is a fee for replacing the Card.  For information about the fee, see the section labeled “Fee Schedule.”

Other Miscellaneous Terms

The Card and your obligations under this Agreement may not be assigned.  We may transfer our rights under this Agreement.  Use of the Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions.  We do not waive our rights by delaying or failing to exercise them at any time.  If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected.  This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.

Amendment and Cancellation

We may amend or change the terms and conditions of this Agreement at any time by posting the amended Agreement on online at, and any such amendment shall be effective upon such posting to that website. The current Agreement is available at You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend the Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.

In the event the Card Account is cancelled, closed, or terminated for any reason and you have registered the Card with your personal information, you may request the unused balance to be returned to you by check sent to the mailing address we have in our records.  For security purposes, you may be required to verify your identify by supplying identification and address verification documentation prior to issuing a refund check.  Allow 10-14 business days for processing and mailing of the refund check.  There is a fee for a refund check.  Please refer to the Fee Schedule above.  In the event the Card Program is cancelled, closed, or terminated, we will send you prior notice, in accordance with applicable law.  Specific information and instructions, including how to receive any remaining Card Account balance, will be in the notice.  The Issuer reserves the right to refuse to return any unused balance amount less than $1.00.

Information About Your Right to Dispute Transactions

In the case of a discrepancy or questions about the Card Account transaction(s), call 1-866-208-2558, write to Cardholder Services, P.O. Box 5017, Sioux Falls, SD 57117-5017 as soon as you can.  You must contact us no later than sixty (60) calendar days after we posted the transaction(s) to the Card Account.  You may request a written history of your transactions at any time by calling 1-866-208-2558  or writing to Cardholder Services, P.O. Box 5017, Sioux Falls, SD 57117-5017.

In case of a discrepancy or questions about the Card Account transactions you will need to tell us:
1. Your name and the 16-digit Card number.
2.  A description of the transaction(s) including the date and dollar amount.
3.  Why you believe there is a discrepancy.

If you provide this information orally, we may require that you send the details listed above in writing within sixty (60) calendar days after we posted the transaction(s) you are questioning. You agree to cooperate fully with our investigation and to provide any additional information or documentation we may need for the claim.

Once we have the required details, information, and/or documents, we will determine whether a discrepancy occurred.   If we ask you to put details in writing and you do not provide them within sixty (60) calendar days of the date we posted the transaction(s) you are questioning, we may not be able to resolve the claim in your favor. 


We will tell you the results in writing after completing our investigation. If we determine a discrepancy occurred we will correct the discrepancy promptly and credit the Card Account.   If we decide there was no discrepancy, we will send you a written explanation.

English Language Controls 

Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.

Customer Service

For customer service or additional information regarding the Card, please contact:

Visa Award Card

P.O. Box 5017, Sioux Falls, SD, 5117-5017

1-866-208-2558 or visit


Customer Service agents are available to answer your calls:

24 hours a day, 7 days a week, 365 days a year.

Telephone Monitoring/Recording

From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.

No Warranty Regarding Goods or Services as Applicable

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with the Card.


Any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Card; iii)your acquisition of the Card; iv) your use of the Card; v) the amount of available funds in the Card Account; vi) advertisements, promotions or oral or written statements related to the Card, as well as goods or services purchased with the Card; vii) the benefits and services related to the Card; or viii) transactions on the Card, no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules.  This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).

We will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence.


For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY  10017, or at 

All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final.  Judgment on the arbitration award may be entered in any court having jurisdiction. 


This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of the Card, or any amounts owed on the Card, to any other person or entity; or iv) expiration of the Card.  If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.



This Cardholder Agreement is effective 10/2017