The Bancorp Bank, an equal opportunity employer, offers great opportunities for candidates interested in banking, finance, marketing and technology. Whether you're working in our new headquarters in Wilmington, DE or our downtown Philadelphia office, you'll find a dynamic team environment of highly motivated individuals dedicated to the growth and success of the The Bancorp Bank. If you are interested in joining our team please email: recruiter@TheBancorp.com

Current Openings :

Application Developer - Wilmington, DE
Part-Time Customer Service Representative - Wilmington, DE
Risk Compliance Analyst - Sioux Falls, SD 
Systems Administrator - Wilmington, DE
Third Party Risk Analyst - Sioux Falls, SD

 

Application Developer
Location: Wilmington, DE

Position Summary:
An application developer is responsible for maintaining existing applications and the development of new applications, utilizing current programming languages and leveraging new technologies to support the many functions of the business

Essential Duties and Responsibilities:

• Develops new applications that interact with internally developed or vendor developed applications
• Performs the analysis, design, development, and implementation for the applications assigned
• Designs, codes, and tests development initiatives for web pages
• Communicates with the Project Management Office and all business units regarding project information
• Works with the Project Manager to ensure project requirements are met
• Documents activities, including time-tracking, functional and technical designs, and implementation plans
• Supports product applications, serving as part of an after hours on call rotation

Essential Requirements for Education and/or Experience:

• Associate's degree from a college or university; or 2 years related experience; or equivalent combination of education and experience

Specialized Knowledge/Beneficial Skills and Experience:

• Ability to work in team environments
• Ability to develop system analysis and design
• Familiarity with project life cycle methodologies
• Technical experience with Visual Basic, C# (OO w/ Windows Forms and Web Services) and SQL
• Excellent verbal and written communications skills

Part-Time Customer Service Representative
Location: Wilmington, DE

Position Summary:
To provide excellent customer service to The Bancorp Bank's and it's Affinity Partners' customer base via the handling of all inbound and outbound customer calls. The calls will be handled and responded to in an efficient and courteous manner in order to promote The Bancorp Bank and its Affinity Partners to our customer base and targeting achievement of defined corporate vision statement. The CSR will seek to expand and develop customer relationships through utilization of needs recognition, satisfaction skills, and professionalism.

Responsibilities:

• Handle inbound and outbound customer contacts and email correspondence in a calm, professional and courteous manner, promoting The Bancorp's and its Affinity Partners' public image through analyzing customer problems, developing recommendations and successfully communicating them to the customer. Complete all associated forms in order to research and resolve customer problems, following up in a timely manner.
• Demonstrate initiative in handling difficult customer calls. Make sound decisions within authority limit and escalate to supervisor as appropriate.
• Successfully handle customer inquiries received through the assigned Internet mailboxes, analyzing customer problems, and developing resolutions. Complete all associated forms in order to research and resolve customer problems, and handle all account maintenance as requested by customers through Account Maintenance Forms.
• Effectively communicate resolution of Internet customer inquiries in the form of timely, accurate email responses while encouraging continued use of our website.
• Keep abreast of new and existing asset, liability products, services, policies and procedures in order to perform the job efficiently, professionally and in accordance with The Bancorp Bank and regulatory practices.
• Promote the use of our Voice Response System and Internet Banking features by providing guidance and assisting the customer in its use.
• Assist customers in resolving issues with logging into the website by asking probing questions to determine nature of online difficulties. Provide guidance based on customer description of problems by providing either browser setting instructions or providing CSR III or CS Supervisor with necessary information to reset password.
• Handle check stop payment inquiries and documentation according to The Bancorp Bank's procedures.
• Complete credit card funding and E-Moneymover services and research using the EMM database according to procedure.
• Complete various account research for REG Es, ACH transactions, Wire Transfers and various account funding methods by working with the appropriate Bancorp Bank's departments in a professional manner and in accordance with Customer Service procedures in order to research and resolve customer problems originating via inbound telephone calls and through the assigned e-mailboxes.
• Perform updates and customer maintenance, returned mail processing, and outgoing mail in accordance with department procedure.
• Develop and strengthen customer account relationships through needs analysis recognition and the subsequent satisfaction of those needs with the delivery of Value Added Services.
• Operate PC in a Windows environment utilizing all hardware and software systems for purposes of obtaining account information, form generation, communication, customer letters, customer emails, and call coding.
• Make use of Banker's Insight, DataStore, Intracheck, The Bancorp's Intranet, Management Console and AFS systems in performance of customer research, account inquiries, generating statement and check copies, review of customer signature cards, credit card funding, new account orders, and other available documents as needed for research in handling customer problems.
• Place check orders with Deluxe. Sort and send all check orders returned due to foreign address.
• Forward ATM and debit card Hot Card requests to the CSRIII or CS Supervisor (until empowered) and follow procedure to initiate new card mailing. Perform ATM and debit/check card research through the Cardbase Management System located on the Internet for customer inquires and directs REG E inquiries to the appropriate Bancorp Bank department.
• File CS forms and assist in any other projects / activities as assigned to achieve the established performance standards.

Background, Skills and Experience:

• The Customer Service Representative must possess good telephone etiquette, and knowledge of financial products and services. He/She must be customer service focused, even-tempered, self-motivated and creative in seeking solutions to customer service problems. Ability to juggle multiple priorities is desired.
• Good communication skills, both oral and written are required.
• High school degree or equivalent and previous Banking / Call Center experience is preferred.
• PC skills to include use of the Internet, Microsoft Word, and Microsoft Outlook.

Risk Compliance Analyst
Location: Sioux Falls, SD

Position Summary:
Assist in the process of evaluating partner's due diligence and risk related information timely to ensure all bank, association and regulatory rules are adhered to. Develop and execute strong relationships and communications with peers and business partners.

Essential Duties and Responsibilities:

• Complete day to day due diligence and risk related processes and tasks.
• Provide accurate, timely, and effective communications to peers and partners.
• Remain current on all rules and regulations.
• Assist in educating and communicating rules and regulations to peers and partners.

Essential Requirements for Education and/or Experience:

• GED/High School Diploma or related knowledge or experience in association/regulatory rules, due diligence/underwriting and/or prepaid card arena.

Specialized Knowledge/Beneficial Skills and Experience:

• Proficient written and verbal communication skills.
• Detail oriented; organizational, multi-tasking and problem solving skills.
• Previous knowledge and experience working in prepaid and/or banking environment preferred.
• Knowledge of MS Office

Systems Administrator
Location: Wilmington, DE

Position Summary:
This position provides server hardware and software support of Windows servers running Exchange, Blackberry Enterprise Server, SQL, Active Directory services, IIS, FTP, file/printer sharing, and other server applications.

Essential Duties and Responsibilities:

• Configure and manage systems in a manner that provides very high system availability.
• Participate in on-call 3rd level support rotation, including nights and weekends.
• Troubleshoot and resolve technical issues thoroughly and quickly.
• Provide excellent customer service experiences to end users.
• Keep operating system and application patches up-to-date.
• Stay abreast of developing technologies and recommend new products and solutions to IT management.

Essential Requirements for Education and/or Experience:

• 3 or more years working in a related Information Technology field.
• Strong communication and documentation skills
• Excellent customer service skills
• Self-starter with the ability to multi-task

Specialized Knowledge/Beneficial Skills and Experience:

• Excellent skill set in Microsoft server products.
• Very strong messaging background including the latest Exchange Server and Blackberry Enterprise Server products.
• Very proficient in back-office applications including Exchange, BlackBerry Enterprise Server, IIS, FTP, Office Communication Server, VMware, Host Integration Server, etc.
• Experience with Intel server hardware
• Experience with Checkpoint firewalls, Cisco switches and routers, and VPNs a plus, but not required.

Third Party Risk Analyst
Location: Sioux Falls, SD

Position Summary:
Assist in the process of evaluating partner’s due diligence and risk related information timely to ensure all bank, association and regulatory rules are adhered to. Develop and execute strong relationships and communications with peers and business partners.

Essential Duties and Responsibilities:

• Complete day to day due diligence and risk related processes and tasks.
• Provide accurate, timely, and effective communications to peers and partners.
• Remain current on all rules and regulations.
• Assist in educating and communicating rules and regulations to peers and partners.

Essential Requirements for Education and/or Experience:

• Knowledge or experience in association/regulatory rules, due diligence/underwriting and/or prepaid card arena.

Specialized Knowledge/Beneficial Skills and Experience:

• Proficient written and verbal communication skills.
• Detail oriented; organizational, multi-tasking and problem solving skills.
• Previous knowledge and experience working in prepaid and/or banking environment preferred.
• Knowledge of MS Office